About Us Berkshire Dolls House Co. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@berkshiredollshousecompany.com.

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept Visa, Switch, Solo, American Express and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

Shipping And Handling Purchases below £50.00 please add £3.95 for postage and packing, orders £50.00 and over are free. Most orders will be despatched within 48hours. PLEASE NOTE THAT ALL OUR ORDERS ARE DATA TRACKED.

Delivery Schedule We deliver your order right away . If any item is not available from stock, we will contact you within three days to advise a delivery date .

Back Orders If your item is not in stock, we will contact you to see if you would like us to back order.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. All breakages or missing items must be reported verbally within 24 hours of delivery, and in writing within four days.

Reaching Us If you need to reach us, please email us on enquiries@berkshiredollshousecompany.com, alternatively, you can call on +44 (0) 1189 345 550) or fax us on +44 (0) 1189 321085 or write to us at 1 London Rd, Twyford, Berkshire, RG10 9EH, UK. Our opening hours are Monday to Saturday 9am - 6pm (GMT).

Privacy Policy We do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. We are registered under the Data Protection Act.

Remittance Terms We only accept online orders with credit or debit card payment.